Local Assist are looking for experienced Claims Handlers to join our expanding team.

Local Assist provides claim validation and emergency contractor deployment for domestic properties claims, for multiple clients in the insurance industry.

We are looking to recruit an individual with a great attitude, along with a grounded knowledge of insurance claims handling (preferrable in the emergency sector)

The position would suit someone with a confident telephone manner, good IT skills and with experience of working in a fast-paced office environment. 

The role will include triage of new emergency claims, policy cover review, acceptance, or repudiation of an emergency claims right through to the deployment of approved panel contractor to rectify the insured works.

This will include booking of appointments with the contractor and customer and keeping an open line of communication with all parties until the emergency has been resolved.


  • Bike to work Scheme
  • Pension Scheme
  • Social Activities
  • Dress Down
  • 28 days holiday inc Bank Holidays
  • Additional Days holiday for every year served
  • Work related training course & qualifications
  • Personal progression actively encouraged & assisted


  • Salary of £17,500 – £21,000 (dependent on experience)
  • Hours: Various shifts available

Responsibilities include:

  • Call Handling – inbound and outbound
  • Recording and triaging new claims
  • Emergency policy cover decisions
  • Establish and maintain relationships with customer/ clients and engineers
  • Deployment and management of contractors
  • Daily management of on-going emergency jobs
  • Maintaining accurate and concise claim files on our inhouse systems
  • Collate updates and proactively manage jobs (in line with SLA/KPI’s)
  • Updating both the internal and clients CRM system
  • To maintain a calm and positive demeanour while speaking to customer’s experiencing a potentially distressing situation and management of client/ customer expectations.



  • Experience in a claims handling role is essential
  • A confident telephone manner and positive attitude
  • A willingness to work in a high paced fast-moving environment

We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Reference :
Category :
Claims Handlers
Contract :
Full Time
Job(s) available(s) :
Experience :
Call centre experience
Wage :
Salary of £17,500 – £21,000 (dependent on experience)
Working place :
Office based
Working duration :
Hours: Various shifts available
Job beginning on :
Creation date :
Latest modification :
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